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Project Overview

OARTY in partnership with the Ministry of Children and Youth Services, is working on a project to develop and build the capacity of residential service providers to follow a consistent, sector-wide approach to responding to investigations conducted by the Provincial Advocate for Children and Youth (PACY).

The project’s focus is on developing an approach that will support effective communication between PACY and residential service providers, as well as the efficient use of residential provider resources (e.g. human and financial). The project will also enable all residential service providers, including OARTY members and non-OARTY members, to learn from issues raised in the course of investigations, promote sector-wide service delivery improvements and ultimately, improve outcomes for children, youth, and families.

The project includes three components:

  • Three consultation sessions to gather feedback from residential service providers in Ontario to inform the development of the compliance manual and to ensure all project activities meet the diverse needs of residential service providers and the populations they serve. 
  • The development of a compliance manual to support a province-wide approach to responding to PACY investigations and recommendations. The compliance manual will outline a standardized internal complaints procedure, contain standardized templates, and guidelines on how to work with PACY to respond to investigations. 
  • Two training sessions (Fall 2017). The training sessions will be developed and facilitated by a legal consultant to provide training to build the capacity of residential service providers to understand the new legislative requirements in the PACY Act and to respond to PACY investigations. The experience of residential service providers that have already been the subject of a PACY investigation will be used as case examples in the training.   

Consultation Session 1
The first consultation session was held on Friday, March 24th in Markham, Ontario.  You can access the presentations from this session below.

  1. Compliance Manual Presentation (pdf)
  2. PACY Presentation (pdf)
  3. An Overview of Investigations by the Advocate - Presentation (pdf)

Consultation Session 2
The second consultation session was held on Friday, June 9th in Mono, Ontario.  You can access the presentation from this session below.

You can also access information on investigations from the Office of the Provincial Advocate for Children and Youth below:

Details on future consultations/trainings, including registration, will be posted here.  To stay informed on upcoming consultations, training, and other updates regarding this important project, please email

Consultation Session 3
Thursday, July 27th

All Ontario residential providers are invited to attend the third and final consultation session for this project.  As with prior consultation sessions, there is no cost to  attend. Details and registration form are provided below.

Registration and Breakfast: 9:00 AM
Consultation Session: 9:30 AM
Closing Remarks: 12:30 PM

Edward Village Markham
50 East Valhalla Drive
Truffle Ballroom

To register complete and return the Consultation Session 3 - Registration Form (pdf) by Friday, July 21st.

A special OARTY group rate of $115 per night is available for attendees.  To book please call the venue directly at 905-477-2010 and indicate that you are attending the OARTY event. Please ensure you book your room on or before Thursday, July 13th.  Rooms will be granted based on availability after this date.

Consultation Survey

You can also provide feedback via the consultation survey, which can be accessed at  Residential providers that cannot attend consultation sessions in person are strongly encouraged to provide feedback via the survey.